Refund policy

Due to the perishable and custom nature of flowers, refunds and cancellations are subject to the terms below.

Fresh Flower Orders

Once an order has been prepared, dispatched, or delivered, it is generally non-refundable.

Cancellations

Cancellation requests must be made as early as possible. If work has not yet started, we may consider cancellation at our discretion. If flowers, materials, labor, or delivery arrangements have already been committed, full or partial charges may apply.

Custom Orders

Custom floral orders, special requests, event designs, and pre-order flowers may be non-refundable once materials have been sourced, reserved, or work has begun.

Event Bookings

Deposits for event bookings are generally non-refundable unless otherwise agreed in writing. Additional cancellation terms may apply depending on event date, preparation stage, and procurement status.

Damaged or Incorrect Orders

If you believe your order arrived damaged or significantly incorrect, please contact us as soon as possible with:

• order details

• clear photos

• a brief explanation

We will review concerns reasonably and may offer a suitable resolution where appropriate, such as replacement, partial credit, or another fair outcome at our discretion.

Non-Refundable Situations

Refunds may not be available in cases including:

• change of mind after preparation or dispatch

• refusal of delivery without valid reason

• incorrect recipient or delivery details provided by the customer

• natural variation in flowers, colors, shapes, and bloom stages

• accepted substitutions made in line with our policy

Contact

Email: tria.luna06@gmail.com
Phone: 04 655 75234